Communication: The Non-verbal Agenda (1988)
Discusses the significance of non-verbal communication in conveying messages beyond spoken words. It emphasizes that aspects like appearance, facial expressions, and body language play a crucial role in organizational communication, often overshadowing verbal interactions. The presentation highlights how misalignment between verbal and non-verbal cues can lead to confusion and reduced productivity. It encourages managers to be aware of their non-verbal messages and to foster a better understanding of the silent communication that occurs within the workplace.
keywords
non-verbal communication, workplace communication, body language, organizational behavior, employee productivity, communication skills, facial expressions, managerial communication, emotional intelligence, interpersonal relationships
About The Author
